Privacy Policy — 2J Bet App

2j bet app is a mobile-first sports betting platform designed for users in Pakistan. The platform is accessible via our website at 2jbetapp.app and through the dedicated 2j bet app mobile application available for download from our App page.

When this Privacy Policy refers to "we", "us" or "2j bet app", it means the platform operator responsible for managing your account data and processing your personal information in connection with the services offered on this platform.

This Privacy Policy applies to all users who register an account, visit the website, download and use the mobile app, place bets, make deposits or withdrawals, or contact our player support team. By using any part of the 2j bet app platform, you agree to the data practices described in this policy.

We collect personal data across several categories. The table below summarises the main types of data we hold about registered users:

We do not collect sensitive personal data such as religious beliefs, political views, biometric data (other than optional device biometric login which is processed entirely on your device) or health information.

Personal data is collected through several channels depending on how you interact with the 2j bet app platform:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, activate responsible gaming tools, or contact player support.
• Automatically: When you access the website or use the mobile app, technical data such as your IP address, device information and session activity is collected automatically through standard server logs and cookies.
• From payment processors: When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider shares transaction confirmation data with us to complete the processing.
• From identity verification services: Where additional KYC verification is required, we may use a third-party identity verification service. The data collected during this process is described to you at the point of verification.

We use your personal data for specific, defined purposes. Here is a clear breakdown of what we use your data for and why:

• Account creation and management: To register your account, verify your identity, manage your profile and maintain your betting balance. This is the core operational use of your data.
• Processing deposits and withdrawals: To receive your PKR deposits via JazzCash, Easypaisa, Raast or bank transfer and to process your withdrawal requests to your verified payment method.
• Bet placement and settlement: To record bets you place on cricket, PSL, football, esports and other markets, calculate returns, apply cash out requests and settle accounts accurately.
• Fraud prevention and security: To detect and prevent fraudulent activity, identify suspicious login attempts, flag unusual betting patterns and protect the integrity of the platform and your account.
• Responsible gaming monitoring: To apply deposit limits, loss limits and self-exclusion settings you have activated, and to identify patterns of play that may indicate a user needs additional support.
• Customer support: To respond to your queries, resolve complaints and maintain a record of support interactions so we can provide consistent help.
• Platform improvement: Aggregated, anonymised usage data helps us understand how the app and website are used so we can make improvements. This analysis does not identify individual users.
• Promotional communications: If you have opted in to marketing communications, we may send you information about relevant promotions, new features or PSL betting offers via email or push notification. You can opt out at any time through your account settings.

We do not use your personal data to build profiles for sale to advertisers or for any purpose unrelated to operating and improving the 2j bet app platform.

We do not sell your personal data. We share your data only in the following limited circumstances and only with parties who are bound by appropriate data protection obligations:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer providers and card processors receive the minimum data necessary to complete your deposit or withdrawal transaction in PKR.
• Identity verification providers: Where KYC verification is required, a third-party verification service may process your identity document data to confirm your identity. This is done under a strict data processing agreement.
• IT and platform infrastructure providers: Cloud hosting, database management and security service providers may process data as part of running the technical infrastructure that powers the 2j bet app. These providers act on our instructions and cannot use your data for their own purposes.
• Fraud prevention services: Specialised fraud detection tools may analyse transaction patterns and login data to flag suspicious activity. No personally identifying information is shared beyond what is necessary for this function.
• Legal and regulatory obligations: Where we are required by law or a legitimate authority to disclose personal data, we will do so to the minimum extent required. We will notify affected users where we are legally permitted to do so.

Given that 2j bet app processes all deposits and withdrawals in PKR through mobile wallets and banking services, we want to be specific about how payment data is handled:

• Your JazzCash or Easypaisa mobile wallet number, Raast ID or bank account details are stored in encrypted form and are only used to process your transactions or refund deposits where required.
• Full payment card numbers are never stored on our servers. Card transactions are processed through a PCI-DSS compliant payment gateway and only a masked card reference is retained in your account for verification purposes.
• Transaction records — including deposit and withdrawal amounts, timestamps and payment method references — are retained as part of your account history for operational and audit purposes.
• All payment-related data is transmitted over encrypted connections. We do not use unencrypted channels to send or receive financial information.

If you change your primary payment method, your old payment method details are retained for a limited period for fraud and chargeback investigation purposes before being permanently deleted.

The 2j bet app website and mobile app use cookies and similar technologies for the following purposes:

• Essential cookies: These keep your session active while you are logged in, maintain your bet slip state and ensure the platform functions correctly. These cannot be disabled without breaking core functionality.
• Analytics cookies: Anonymised usage data helps us understand which features are used most, where users encounter difficulties and how the app performs across different devices. This data does not identify individual users.
• Preference cookies: These remember settings you have applied — such as your preferred display language or notification preferences — so you do not need to re-apply them every session.

We do not load advertising cookies, cross-site tracking pixels or third-party retargeting scripts on the 2j bet app platform. You can review and manage cookie settings through your browser settings or app preferences, though disabling essential cookies will affect platform functionality.

We apply technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. The key measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the 2j bet app servers is encrypted in transit using SSL/TLS. Look for the padlock icon in your browser's address bar when using the website.
• Encrypted data storage: Personal and financial data is stored in encrypted databases. Access to these databases is restricted to authorised personnel only.
• Access controls: Platform staff have access to user data only to the extent necessary for their specific role. Access to sensitive data is logged and reviewed.
• Account login security: Accounts are protected by passwords that are stored in hashed form. We support biometric login on the mobile app as an additional security layer. Suspicious login attempts trigger automated alerts.
• Regular security reviews: Platform infrastructure and security practices are reviewed on a regular basis to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account or suspect your credentials have been compromised, contact player support immediately and change your password.

We retain your personal data for as long as your account remains active and for a defined period after account closure. The retention periods we apply are as follows:

• Active accounts: All account and transaction data is retained for the full duration that your account is open and active on the platform.
• Closed accounts: Following account closure, core identity and transaction records are retained for a period of up to five years for fraud prevention, dispute resolution and audit purposes. After this period, data is permanently deleted or fully anonymised.
• Support communications: Chat transcripts and email correspondence with player support are retained for up to two years after the last interaction to maintain consistency in handling ongoing or related queries.
• Marketing data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out. Opting out removes your details from marketing lists within a reasonable processing period.
• Technical logs: Server logs and session data are retained for a shorter period — typically up to 90 days — after which they are deleted or anonymised.

When data is no longer required, it is either permanently deleted from our systems or anonymised such that it can no longer be linked back to you as an individual.

As a 2j bet app user, you have the following rights in relation to your personal data. These can be exercised by contacting player support at any time:

To exercise any of these rights, contact our player support team. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before acting on a data rights request to ensure we are releasing or modifying information to the correct person.

The 2j bet app platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, use the platform or provide any personal information to us.

If we become aware that a registered account belongs to a person under 18, the account will be closed immediately, all associated personal data will be deleted, and any deposits will be returned to the payment source where possible. We take underage access seriously and apply age verification steps as part of the account registration process.

If you are a parent or guardian and believe a minor may have registered an account using your details or their own, please contact player support immediately so we can investigate and close the account.

This Privacy Policy may be updated from time to time to reflect changes in how we operate, updates to the platform's features or services, or changes in applicable data practices. When we make material changes to this policy, we will notify registered users through one or more of the following channels:

• An email notification to the address registered on your account.
• An in-app notification visible the next time you log in to the 2j bet app.
• A prominent notice on this Privacy Policy page with the updated "Last Updated" date.

Your continued use of the 2j bet app platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with a material change, you may request account closure and withdrawal of any remaining real-money balance by contacting player support before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, our player support team is here to help.

• Live chat: Available in the 2j bet app mobile application and on the website. This is the fastest channel for account-specific queries.
• Email: [email protected] — for data access requests, deletion requests or detailed privacy concerns that require a written response.
• FAQ: General questions about accounts, payments and platform features are answered in our FAQ section.

When contacting us regarding a data rights request, please include your registered account email or mobile number so we can verify your identity and locate the correct account. We aim to respond to all privacy-related queries within 72 hours.

For responsible gaming support, including activating deposit limits or self-exclusion, visit our Responsible Gaming page or raise it directly with player support through live chat.